Tafheem Ul Quran Academy

Terms of Service

Guidelines for a Respectful and Productive Learning Environment

Our Commitment to You

These terms help us maintain a respectful, secure, and effective learning environment for all students and teachers.

📚
Quality Education
Guaranteed qualified teachers and curriculum
🤝
Respectful Environment
Islamic etiquette and mutual respect
⚖️
Fair Policies
Clear rules for students and teachers

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Introduction

Welcome to Tafheemul Quran Online Academy. These Terms of Service govern your use of our educational platform and services. By accessing or using our services, you agree to be bound by these terms.

Last Updated: December 1, 2024
Effective Date: December 1, 2024

📖 Our mission is to provide authentic Quranic education in a respectful Islamic environment. These terms help us maintain that standard for all students and teachers.

1. Acceptance of Terms

Agreement to Terms

By registering for an account, booking classes, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Note: If you are registering on behalf of a minor (under 18 years), you accept these terms on their behalf and are responsible for their compliance.

Modifications to Terms

We reserve the right to modify these terms at any time. Significant changes will be communicated via email at least 30 days before they take effect.

  • Continued use after changes constitutes acceptance
  • You can review the current terms anytime on this page
  • Major changes allow for account cancellation without penalty

2. Enrollment and Payment Terms

Registration Process

  • Provide accurate and complete registration information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized account access
  • One account per student unless otherwise approved

Payment Terms

  • Students can pay the fee at any time after the trial class
  • Accepted payment methods: Credit/Debit, PayPal, Bank Transfer
  • Recurring payments require active authorization
  • Prices are subject to change with 30-day notice

Free Trial Policy

We offer one free trial class per student to evaluate our teaching methodology. The free trial includes:

  • 30-minute introductory session with a qualified teacher
  • Basic assessment of current Quranic knowledge
  • Overview of our teaching approach and curriculum

Free trials must be scheduled in advance and are subject to teacher availability.

3. Code of Conduct

Islamic Etiquette

Respectful Behavior

  • Address teachers with proper Islamic titles and respect
  • Maintain modest dress and behavior during video sessions
  • Use appropriate Islamic greetings and language

Learning Environment

  • Choose a quiet, private location for classes
  • Avoid distractions during learning sessions
  • Keep video background clean and appropriate

Prohibited Conduct

The following behaviors are strictly prohibited and may result in immediate account termination:

  • Disrespectful language toward teachers or staff
  • Sharing account credentials with others
  • Recording classes without permission
  • Teaching our curriculum without authorization
  • Any form of harassment or inappropriate behavior
  • Sharing inappropriate content during sessions

Academic Integrity

  • Complete assignments and homework with honesty
  • Attend classes regularly and punctually
  • Communicate absences or delays in advance when possible
  • Respect the intellectual property of our curriculum materials

4. Class Scheduling & Cancellation

Scheduling Policy

  • Classes must be scheduled at least 24 hours in advance
  • Regular time slots can be reserved for consistency
  • Teacher availability is subject to their schedule
  • Emergency teacher substitutions may occur when necessary

Cancellation Policy

  • Free cancellation up to 12 hours before class
  • 50% charge for cancellations within 4-12 hours
  • Full charge for cancellations within 4 hours or no-shows
  • Emergency situations reviewed case by case

Teacher Cancellations

If a teacher needs to cancel a class:

  • We will notify you as soon as possible
  • You will receive a full credit for the cancelled class
  • We will help reschedule at your earliest convenience
  • Option for substitute teacher may be offered

5. Intellectual Property

Curriculum Materials

All educational materials provided by Tafheemul Quran Online Academy are protected by copyright and intellectual property laws.

Permitted Use

  • Personal educational purposes
  • Family member education
  • Review and study materials

Prohibited Use

  • Commercial distribution
  • Teaching others for payment
  • Modifying or creating derivative works

Recording Policy

Recording of classes is generally prohibited to protect teacher intellectual property and student privacy.

Exception: Students may request permission to record specific sessions for personal review. Such requests must be approved in writing by both the teacher and academy administration.

6. Termination and Refund Policy

Account Termination

Either party may terminate services with proper notice:

  • By Student: 7-day written notice required
  • By Academy: 30-day notice for non-disciplinary reasons
  • Immediate Termination: For code of conduct violations

Refund Policy

Refund Eligibility

  • Full refund for unused classes if cancelled within 7 days of purchase
  • Pro-rated refund for medical emergencies with documentation
  • No refund for completed classes or disciplinary termination

7. Limitation of Liability

Tafheemul Quran Online Academy provides educational services with the utmost care and professionalism. However, we cannot guarantee specific learning outcomes as they depend on individual student effort, attendance, and engagement.

Educational Outcomes

While we provide qualified teachers, structured curriculum, and personalized attention, student progress depends on consistent practice, attendance, and individual learning capabilities. We commit to providing the best possible educational environment but cannot guarantee specific results.

8. Dispute Resolution

Islamic Approach

In keeping with Islamic principles, we encourage peaceful resolution of disputes through mutual understanding and mediation.

Step 1: Direct communication with your teacher or account manager
Step 2: Formal written complaint to administration
Step 3: Mediation session if needed
Step 4: Binding arbitration as final resort

9. Contact Information

General Inquiries

📧 Email: admin@tafheemulquraan.com
🌐 Website: www.tafheemulquraan.com
📞 Phone: [Your Contact Number]
🕒 Support Hours: 9 AM - 6 PM (Your Timezone)

Emergency Contact

For urgent matters requiring immediate attention:

Technical issues during class
Safety or security concerns
Immediate account access issues

Agreement

By using Tafheemul Quran Online Academy's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. We are committed to providing you with quality Quranic education in a respectful Islamic environment.